:root {
  --bg: #0b0f1a;
  --bg-soft: #0f1626;
  --surface: #151c2b;
  --surface-2: #1c2536;
  --surface-3: #222d42;
  --border: rgba(148, 163, 184, 0.22);
  --muted: #94a3b8;
  --text: #e2e8f0;
  --accent: #60a5fa;
  --shadow: 0 18px 40px rgba(2, 6, 23, 0.45);
  --success: #34d399;
  --warning: #fbbf24;
  --danger: #f87171;
}

* {
  box-sizing: border-box;
}

body.support-body {
  margin: 0;
  min-height: 100vh;
  font-family: "Trebuchet MS", "Segoe UI", sans-serif;
  color: var(--text);
  background:
    radial-gradient(circle at 15% 10%, rgba(96, 165, 250, 0.2), transparent 45%),
    radial-gradient(circle at 80% 20%, rgba(34, 197, 94, 0.12), transparent 55%),
    linear-gradient(180deg, var(--bg) 0%, #0a0f1a 100%);
}

body.support-body::before {
  content: "";
  position: fixed;
  inset: 0;
  background-image: radial-gradient(rgba(148, 163, 184, 0.06) 1px, transparent 1px);
  background-size: 36px 36px;
  opacity: 0.25;
  pointer-events: none;
  z-index: 0;
}

a {
  color: inherit;
  text-decoration: none;
}

.support-shell {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: 240px 1fr;
  min-height: 100vh;
}

.support-rail {
  padding: 28px 22px;
  background: linear-gradient(180deg, rgba(12, 17, 30, 0.95), rgba(9, 12, 22, 0.98));
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  gap: 18px;
}

.brand {
  font-size: 20px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.rail-subtitle {
  font-size: 12px;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.16em;
}

.rail-nav {
  display: grid;
  gap: 8px;
}

.rail-link {
  padding: 10px 12px;
  border-radius: 12px;
  border: 1px solid transparent;
  color: var(--muted);
  font-size: 13px;
  transition: 0.15s ease;
}

.rail-link:hover {
  border-color: rgba(96, 165, 250, 0.4);
  color: var(--text);
}

.rail-link.is-active {
  background: rgba(59, 130, 246, 0.16);
  border-color: rgba(59, 130, 246, 0.5);
  color: var(--text);
}

.rail-link.is-disabled {
  opacity: 0.45;
  pointer-events: none;
}

.rail-footer {
  margin-top: auto;
  font-size: 12px;
  color: var(--muted);
}

.support-main {
  padding: 32px;
  display: grid;
  gap: 20px;
}

.support-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 16px;
}

.eyebrow {
  margin: 0 0 6px;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.2em;
  color: var(--muted);
}

h1 {
  margin: 0;
  font-size: 28px;
}

.subtitle {
  margin: 6px 0 0;
  color: var(--muted);
  font-size: 14px;
}

.sync-status {
  margin: 10px 0 0;
  font-size: 12px;
  color: var(--muted);
}

.sync-status.is-error {
  color: #fecaca;
}

.sync-status.is-success {
  color: #bbf7d0;
}

.header-actions {
  display: flex;
  gap: 10px;
  align-items: center;
}

.card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 18px;
  padding: 18px;
  box-shadow: var(--shadow);
  animation: fadeUp 0.5s ease both;
}

.card-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  margin-bottom: 12px;
}

.card-header h2,
.card-header h3 {
  margin: 0;
  font-size: 18px;
}

.card-header p {
  margin: 6px 0 0;
  color: var(--muted);
  font-size: 13px;
}

.card-actions {
  display: flex;
  gap: 10px;
  align-items: center;
}

.btn {
  border-radius: 12px;
  padding: 10px 16px;
  font-size: 13px;
  font-weight: 600;
  border: 1px solid transparent;
  cursor: pointer;
  transition: 0.15s ease;
}

.btn-primary {
  background: rgba(59, 130, 246, 0.2);
  border-color: rgba(59, 130, 246, 0.6);
  color: var(--text);
}

.btn-primary:hover {
  border-color: rgba(59, 130, 246, 0.9);
}

.btn-ghost {
  background: transparent;
  border-color: rgba(148, 163, 184, 0.35);
  color: var(--muted);
}

.btn-ghost:hover {
  border-color: rgba(148, 163, 184, 0.65);
  color: var(--text);
}

.btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.input,
.select,
.textarea {
  width: 100%;
  background: var(--surface-2);
  border: 1px solid rgba(148, 163, 184, 0.25);
  color: var(--text);
  border-radius: 12px;
  padding: 10px 12px;
  font-size: 13px;
  outline: none;
}

.input:focus,
.select:focus,
.textarea:focus {
  border-color: rgba(59, 130, 246, 0.6);
  box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.2);
}

.support-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 12px;
}

.stat-card {
  display: grid;
  gap: 8px;
  background: var(--surface-2);
}

.stat-title {
  color: var(--muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
}

.stat-value {
  font-size: 26px;
  font-weight: 700;
}

.stat-footnote {
  font-size: 12px;
  color: var(--muted);
}

.table-wrap {
  width: 100%;
  overflow-x: auto;
}

.support-table {
  width: 100%;
  min-width: 720px;
  border-collapse: collapse;
}

.support-table th,
.support-table td {
  padding: 12px 10px;
  border-bottom: 1px solid rgba(148, 163, 184, 0.12);
  font-size: 13px;
  text-align: left;
}

.support-table th {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
  color: var(--muted);
}

.support-table td:last-child {
  text-align: right;
}

.table-title {
  font-weight: 600;
}

.table-sub {
  font-size: 12px;
  color: var(--muted);
  margin-top: 4px;
}

.badge {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  border: 1px solid transparent;
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.08em;
}

.status--aberto {
  color: #bfdbfe;
  border-color: rgba(96, 165, 250, 0.6);
  background: rgba(59, 130, 246, 0.18);
}

.status--pendente,
.status--andamento {
  color: #fde68a;
  border-color: rgba(251, 191, 36, 0.6);
  background: rgba(251, 191, 36, 0.18);
}

.status--resolvido {
  color: #bbf7d0;
  border-color: rgba(34, 197, 94, 0.6);
  background: rgba(34, 197, 94, 0.16);
}

.priority--alta {
  color: #fecaca;
  border-color: rgba(248, 113, 113, 0.6);
  background: rgba(248, 113, 113, 0.14);
}

.priority--media {
  color: #fde68a;
  border-color: rgba(251, 191, 36, 0.6);
  background: rgba(251, 191, 36, 0.14);
}

.priority--baixa {
  color: #bbf7d0;
  border-color: rgba(34, 197, 94, 0.6);
  background: rgba(34, 197, 94, 0.14);
}

.table-action {
  color: #93c5fd;
  font-weight: 600;
}

.table-action:hover {
  color: #bfdbfe;
}

.empty-state {
  display: none;
  text-align: center;
  color: var(--muted);
  font-size: 13px;
  padding: 18px 0 6px;
}

.empty-state.is-visible {
  display: block;
}

.modal {
  position: fixed;
  inset: 0;
  display: none;
  align-items: center;
  justify-content: center;
  z-index: 50;
}

.modal.is-open {
  display: flex;
}

.modal-overlay {
  position: absolute;
  inset: 0;
  background: rgba(2, 6, 23, 0.7);
}

.modal-card {
  position: relative;
  width: min(520px, 92vw);
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 18px;
  padding: 20px;
  box-shadow: var(--shadow);
  display: grid;
  gap: 16px;
  animation: fadeUp 0.4s ease both;
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
}

.modal-header h3 {
  margin: 0;
}

.modal-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
}

.form-grid {
  display: grid;
  gap: 12px;
}

.form-field {
  display: grid;
  gap: 6px;
}

.form-label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.14em;
  color: var(--muted);
}

.toast {
  position: fixed;
  bottom: 24px;
  right: 24px;
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 12px 16px;
  font-size: 13px;
  color: var(--text);
  box-shadow: var(--shadow);
  opacity: 0;
  transform: translateY(10px);
  transition: 0.2s ease;
  pointer-events: none;
  z-index: 60;
}

.toast.is-visible {
  opacity: 1;
  transform: translateY(0);
}

.ticket-hero {
  display: grid;
  gap: 12px;
}

.ticket-number {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.18em;
  color: var(--muted);
}

.ticket-title {
  font-size: 20px;
  font-weight: 700;
}

.ticket-badges {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.ticket-meta {
  display: grid;
  gap: 8px;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
}

.meta-item {
  background: var(--surface-2);
  border: 1px solid rgba(148, 163, 184, 0.18);
  border-radius: 12px;
  padding: 12px;
  display: grid;
  gap: 4px;
}

.meta-item span {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.12em;
  color: var(--muted);
}

.meta-item strong {
  font-size: 14px;
}

.chat-layout {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 280px);
  gap: 16px;
  align-items: start;
}

.chat-card {
  display: grid;
  gap: 12px;
}

.chat-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.chat-subtitle {
  font-size: 12px;
  color: var(--muted);
}

.chat-body {
  display: flex;
  flex-direction: column;
  gap: 12px;
  max-height: 420px;
  overflow-y: auto;
  padding-right: 6px;
}

.message {
  max-width: 72%;
  display: grid;
  gap: 6px;
}

.message--user {
  align-self: flex-end;
  text-align: right;
}

.message--support {
  align-self: flex-start;
}

.message-meta {
  font-size: 11px;
  color: var(--muted);
}

.message-bubble {
  padding: 12px 14px;
  border-radius: 14px;
  background: var(--surface-2);
  border: 1px solid rgba(148, 163, 184, 0.2);
  line-height: 1.5;
}

.message--user .message-bubble {
  background: rgba(59, 130, 246, 0.2);
  border-color: rgba(59, 130, 246, 0.4);
}

.message--support .message-bubble {
  background: rgba(15, 23, 42, 0.7);
}

.chat-input {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 10px;
  align-items: end;
}

.textarea {
  min-height: 90px;
  resize: vertical;
}

.ticket-side {
  display: grid;
  gap: 12px;
}

.detail-row {
  display: flex;
  justify-content: space-between;
  font-size: 13px;
  color: var(--muted);
}

.detail-row strong {
  color: var(--text);
}

@keyframes fadeUp {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

@media (max-width: 1024px) {
  .support-shell {
    grid-template-columns: 1fr;
  }

  .support-rail {
    flex-direction: row;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
  }

  .rail-nav {
    grid-auto-flow: column;
    grid-auto-columns: max-content;
    overflow-x: auto;
  }

  .support-main {
    padding: 24px;
  }

  .chat-layout {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 720px) {
  .support-header {
    flex-direction: column;
    align-items: flex-start;
  }

  .header-actions {
    width: 100%;
    justify-content: flex-start;
  }

  .chat-input {
    grid-template-columns: 1fr;
  }

  .support-rail {
    gap: 10px;
  }
}